All Returns must be initiated by contacting us via our email address: Sales@EyeWarmers.com - Authorized returns will result in a replacement product or a store credit for a future order. 

We offer a return policy on products that are classified as following:-

Otherwise, due to the personal nature of our products, all products are considered to be sold on a "No Return Basis".

We will not accept any opened product for return unless the product is returnable under the express terms of this Returns Policy, a manufacturer’s warranty or other contract or statute.

Examples of conditions under which we would accept opened product are:-

Please note that events such as willful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.

Details of our "No Return Basis", "Damaged in Transit" and "Incorrectly Shipped" policies are provided below. Unless otherwise specified, the rights and benefits set out in this Returns Policy are additional to all conditions, warranties, guarantees, rights, remedies and other terms expressed or any manufacturer’s warranty. Details of our manufacturer’s warranty returns policy are set out below.

Nothing in this Returns Policy excludes, or purports to exclude, any warranties or conditions expressed or implied by this agreement. BetterTears.com  HEREBY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

BetterTears.com may, at their sole option, revise any part of this Returns Policy from time to time without notice. Prices and availability are subject to change without notice. Typographical, product description, pricing, images and other errors are subject to correction, even after orders and/or payment are accepted.

We do not guarantee product compatibility. Under certain circumstances, products will not be eligible for return, and not all products that are eligible for return are to be returned to us. Carefully review all return policies (below) before making your purchase. Shipping charges may apply and are not refundable, except as otherwise provided under this Returns Policy, manufacturer’s warranty or other contract or statute.

If you still have questions after reading our Returns Policy, please do not hesitate to contact our Customer Service Staff: cliradex@gmail.com

 

Return Procedure:

For all goods to be returned, whether defective or not. You will need to supply the following information, most of which will be on your packing slip or invoice.

It is the responsibility of the customer to ensure that all products are suitably packaged in order to prevent damage during return shipping.

A copy of the original packing slip or invoice, or other proof of purchase, must be included with the returned product.

The product-shipping carton should be addressed to the following address (unless otherwise directed):

BetterTears.com

373 Main St.

Torrington, CT 06790

For "Damaged in Transit" or "Incorrectly Shipped" product, BetterTears.com  will cover the cost of return shipping. For all other reasons, the buyer will be responsible for all costs associated with the return and will not be reimbursed these costs. 

BetterTears.com  recommend that products returned by mail be sent by registered or certified mail. BetterTears.com  accept no responsibility for loss or damage occurring in transit on return to BetterTears.com.

If a product is not “Damaged in Transit” or otherwise returnable under this Returns Policy, and is not returned to us in the original unopened packaging, it may be returned to you at your cost, or discarded and no credit shall be given.

Unless stated otherwise under this Returns Policy, any manufacturer’s warranty or other contact or statute, BetterTears.com reserve the right to refuse any returns that:

Please note that events such as willful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.



Damaged in Transit Product

In the event that you receive a product that appears to have been “Damaged in Transit” – that is, damaged in transit from BetterTears.com to you – you should:

If you have already accepted delivery, and then notice that the product appears to have been damaged in transit, you should notify our Customer Service staff immediately.

If possible, you should package and address the product for return in accordance with the above procedures. To minimize processing time and potential difficulties in proving the cause of damage, we recommend that all "Damaged in Transit Products" be returned toBetterTears.com  within 7 days of purchase.

If it is reasonably determined by BetterTears.com  that the product has not been damaged in transit, it will be returned to you and you will be invoiced a processing fee and freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice.

For products which are determined by BetterTears.com  to be damaged in transit, a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you.

Please note that events such as willful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.

Incorrectly Shipped Product

In the event that you receive a product that is different to the one ordered (“Incorrectly Shipped Product”), you should notify our Customer Service staff immediately upon receipt of the product.

If possible, you should package and address the product for return in accordance with the above procedures.

For all “Incorrectly Shipped Products”, a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you, once the returned product has been received by BetterTears.com.

If it is found by BetterTears.com that the product was shipped correctly (for example, where you have ordered the wrong product by mistake), it will be returned to you unless validly returned under one of the other policies contained in this Returns Policy. If it is returned to you, you will be invoiced a processing fee and freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice.

Please note that events such as willful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.

Unopened Product

Except for product sold on a "No Return Basis" as detailed below, under exceptional circumstances BetterTears.com can offer a 7-day return policy for product in its original, unopened and undamaged packaging. Accepting this type of return is completely at the discretion of BetterTears.com.

You must contact our Customer Service staff within 7 days of shipping of the product; otherwise, we cannot authorize a return.

You will need to package and address the product for return in accordance with the above procedures.

You will need to arrange for return delivery of the product to the address listed in the above procedures. BetterTears.com will not pay nor reimburse any costs associated with a customer-organized shipment of "Unopened Product".

For products which are found to be in their original, unopened and undamaged packaging, a credit will be issued for the original purchase price of product returned less any freight costs associated with the initial delivery to you and the return delivery.

No Return Basis

The term "No Return Basis" means that, unless the product is "Damaged in Transit", “Incorrectly Shipped” or otherwise returnable under a manufacturer’s warranty or other contract or statute, the product will not be accepted for return.

Examples of conditions under which we would accept "No Return Basis" product are:

Please note that events such as willful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.

Refunds Policy

We do not refund returned products so choose carefully. Authorized returns will result in a replacement product or a credit note.

The only exclusions to this refund policy is for goods not yet shipped where

Processing Credits

A credit note will normally be issued within 7 days of us receiving the goods returned in accordance with this Returns Policy, with the exception of goods that are not obviously faulty and may require testing.


The credit note which is issued can then be used as a payment against future purchases.